Windshield FAQ’s← Back
Can my windshield be repaired or do I need to replace it?
For safety reasons, it is important to fix any windshield damage as soon as possible. If the damage is not in the driver’s line of sight, most chips can be repaired if smaller than the size of a silver dollar (though each case must be evaluated individually). If larger, the windshield usually must be replaced.
How long will my repair or replacement take?
It depends on the make and model of your vehicle. Most chip repairs can be complet-ed in 25-30 minutes. Because of the complexity of some vehicles and the features embedded in the windshield, full replacement could take up to 3 hours, but most windshield replacements can be completed in about an hour. As with most things worth having, quality takes time.
I shopped around for cash pricing on my windshield and the numbers varied widely. Why such a big range?
There are a variety of reasons. Some companies are known for quoting rock bottom pricing on the phone, but then later add extra charges for other parts, plus tax and labor. Some quote low because they use glass that does not meet original equipment specifications, inexperienced labor, and cheap sealants and materials. Most people can’t tell the difference or don’t understand the safety implications and make their decision based only on price. Remember, you get what you pay for.
I’ve broken my windshield more than once. Are my insurance rates going to rise?
No, your insurance rates should not go up as a result of auto glass repair or replacement only. Insurers do not factor glass claims alone into the equation when determining your rates (but do often count total number of claims). Unlike accidents, windshield replacements are no-fault comprehensive claims and by law cannot cause a rate increase. To be sure check your policy or call your agent.
Will you replace the stickers on my windshield?
Yes, if possible. We will remove inspection stickers, plus anything else affixed to your windshield and, if legally per-missible, we’ll re-apply to the new windshield. Please note that some states do not allow the inspection sticker to be re-applied to the new windshield and require purchase of a new sticker within a certain time frame after a windshield is replaced. Please check with your state licensing agency for more detail.
I had my chip repaired, but I can still see something there. Is that a problem?
Don’t be alarmed if you can see a little variation in your windshield where a chip repair was done. The only cause for alarm is if you see a crack begin to run from the area. If that happens, it is time for a replacement.
Is it guaranteed that a chip or crack that can be repaired won’t spread during the repair process?
No. In some instances, through no fault of the repair technician, attempts to repair a windshield can result in the chip or crack becoming larger. However, we do guarantee that upon completion of a successful repair, the chip or crack will not crack further and that the repair will pass any state vehicle inspection, or we will credit the cost of the repair toward a replacement.
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